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Frequently asked question

Orders in Canada include free shipping, a tracking number, and are shipped out the next day with Canada Post.

If you are not satisfied with your order, please note that upon receiving your product, a 30-day window is available to initiate a return. Simply contact us via email, and we will provide the necessary return form.

E-mail: info@maison-ottawa.com

Our clothing is true to size, just as shown in the size chart. Each product comes with a detailed chart to help you find the perfect fit, so you can always feel confident in your choice.

Got a question or need advice? Feel free to reach out—we’re here to help and guide you every step of the way.

E-mail: info@maisson-ottawa.com

Our customers tell it better than we do!

Excellent

4.7

/ 5

based on 1 067 reviews

I love it!

I love the minimalist style. Simple, but always with a luxury feel. I love the minimalist style. Simple, but always with a luxury feel. I love the minimalist style. Simple, but always with a luxury feel.

Quality

Maison Ottawa is pure elegance. The quality of the fabrics and stitching is unmatched. Maison Ottawa is pure elegance. The quality of the fabrics and stitching is unmatched. Maison Ottawa is pure elegance. The quality of the fabrics and stitching is unmatched.

Customer Service

Maison Ottawa handled my return so smoothly. Excellent customer care and fast communication. Maison Ottawa handled my return so smoothly. Excellent customer care and fast communication. Maison Ottawa handled my return so smoothly. Excellent customer care and fast communication.

Great Quality

Bought a shirt for my partner and ended up ordering two more for myself. Great quality, even better fit! Bought a shirt for my partner and ended up ordering two more for myself. Great quality, even better fit! Bought a shirt for my partner and ended up ordering two more for myself. Great quality, even better fit!

Outstanding!

I’ve shopped both in-store and online, the experience is consistently outstanding. I’ve shopped both in-store and online, the experience is consistently outstanding. I’ve shopped both in-store and online, the experience is consistently outstanding.

Quick Service

I received the wrong size, but Maison Ottawa handled it quickly and professionally. Amazing customer service! I received the wrong size, but Maison Ottawa handled it quickly and professionally. Amazing customer service! I received the wrong size, but Maison Ottawa handled it quickly and professionally. Amazing customer service!

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FREE SHIPPING

Orders in Canada include free shipping, a tracking number, and are shipped out the next day with Canada Post.

SECURE PAYMENTS

Your payment is secured, whether you choose PayPal or Credit Card. We use SSL encryption(Secure Socket Layer)

CUSTOMER SERVICE

Do you have a question? Reach out to our customer service team at  info@maison-ottawa.com. We’re here to help!